I am at the end of a 28 day ordeal with Esurance. And having one of my worst experience with a company in a very long time, I had to share. I will do my best not to have this turn into a rant.
First, a little background. I have been with Travellers insurance since the first day I owned a car. My policy was being cancelled because they no longer offered it. No big deal, they gave me plenty of notice. I managed this policy through an agent, Howland & Sargent (full disclosure, my company, Rivik Media, built the website for Howland & Sargent).
I decide to take this opportunity to shop around for car insurance. Have some due diligence as a consumer, and save some money. I asked Howland & Sargent to come up with a quote, and requested quotes from all the usual companies (Esurance, All State, Geico, etc). Esurance quoted me the cheapest, by a good amount. I asked my agent to review the quote that Esurance gave me. Making sure I was still getting all the coverage I needed at the cheaper price. It all checked out. I was good to go.